My Complaint to O2 (Mobile Operator)

Looking at O2’s website, the only way to contact them (other than phoning their extremely poor call centres) is to send an email via the online contact form. “Excellent” I thought and proceeded to write my complaint. Unfortunately my complaint was too big to be sent… So it’s OK to contact them provided you don’t have too much to say!Because of this, I am going to write my complaint here and send them the link:

Because of this, I am going to write my complaint here and send them the link:Every time I have received a bill this year it has arrived after payment is due, resulting in a bar. Each time I pay the bill I wait for

Every time I have received a bill this year it has arrived after payment is due, resulting in a bar. Each time I pay the bill I wait for bar to be lifted then have to phone again because the bar never gets automatically lifted… I then have to wait again for the bar to be lifted. This usually results me not having a phone for a week or so. In theory the direct debit I’ve set up should fix this but in the past I’ve attempted to set up direct debits and this hasn’t happened. I would like to confirm that it has this time.I was under the impression that I was on a 12 month contract (I remember specifically asking for this last time I upgraded). My phone is starting to suffer occasional failures so I figured it was about time I upgraded. Customer service told me I was due an upgrade and had been for a while so when my bar was lifted I should ring 202 to order my upgrade. I did this and was told I was not due until December. For the problems with my phone, I should take it into an O2 shop. As I don’t live near an O2 shop this is difficult without me incurring personal costs which I doubt they would cover, especially not if my phone’s occasional intermittent fault doesn’t happen while I’m in the shop.

I was under the impression that I was on a 12 month contract (I remember specifically asking for this last time I upgraded). My phone is starting to suffer occasional failures so I figured it was about time I upgraded. Customer service told me I was due an upgrade and had been for a while so when my bar was lifted I should ring 202 to order my upgrade. I did this and was told I was not due until December. For the problems with my phone, I should take it into an O2 shop. As I don’t live near an O2 shop this is difficult without me incurring personal costs which I doubt they would cover, especially not if my phone’s occasional intermittent fault doesn’t happen while I’m in the shop.Due to my level of dissatisfaction if I cant get the upgrade that I believe I’m entitled to I’ll have to move away from O2. I’d rather not do this because I’ve been a customer since before O2 was O2!

Due to my level of dissatisfaction if I cant get the upgrade that I believe I’m entitled to I’ll have to move away from O2. I’d rather not do this because I’ve been a customer since before O2 was O2!